WORKRESOURCE AND SOLUTIONS IT PRIVATE LIMITED (Marketplace)
Effective Date: 01-Feb-2025
At WORKRESOURCE AND SOLUTIONS IT PRIVATE LIMITED (“we”, “us”, “our”), we are committed to providing a smooth and transparent shopping experience through our platform, pricezing.in (“Site”). This Refund and Cancellation Policy outlines the terms under which you may request a cancellation, refund, or return for purchases made on the Site.
By making a purchase, you agree to the terms of this policy.
1. Cancellation Policy
1.1 Cancellation by Customer
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You may cancel an order before it is shipped by contacting our support team via:
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📞 +91-8377918009
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Once the order has been shipped, cancellations will not be accepted.
To process a cancellation, you must provide:
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Order number
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Full name
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Reason for cancellation
Once verified, the order will be canceled and the amount will be refunded in full to the original payment method.
1.2 Cancellation by Marketplace
We may cancel an order in the following scenarios:
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Product is unavailable or out of stock
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Payment is declined or not authorized
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Incorrect product pricing or description due to system errors
If your order is canceled from our end, a full refund will be issued, and you will be informed by email.
2. Refund Policy
2.1 Eligibility for Refund
Refunds are processed in the following cases:
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Order canceled before shipment
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Damaged or defective item received
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Incorrect item delivered
All refund requests must be raised within 7 days of receiving the order.
2.2 Refund Process
To request a refund, contact our support team with:
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Order ID
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Reason for the refund
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Supporting photos (if applicable)
Once verified, we may arrange a reverse pickup (if required). Refunds are processed within 7–10 business days of receiving and inspecting the returned item.
2.3 Refund Method
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Refunds are issued to the original payment method used at the time of order.
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In case that method is unavailable, we will reach out for an alternative refund option.
Timelines:
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Credit/Debit Cards: 7–10 business days
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UPI/Wallets: Up to 5 business days
2.4 Non-Refundable Scenarios
Refunds will not be issued if:
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Product is returned in used, damaged, or tampered condition
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Return request is made after 7 days of delivery
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Packaging, tags, or accessories are missing
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Refund is requested due to a change of mind (unless approved by support)
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Sealed items have been opened (where applicable)
3. Return Policy
3.1 Return Eligibility
Returns are accepted in the following cases:
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Item received is defective or damaged
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Wrong item delivered
Requests must be made within 7 days from the date of delivery.
3.2 Return Process
To initiate a return, contact support with:
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Order number
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Reason for return
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Photos (if damaged or incorrect item)
If accepted, we will provide return instructions or arrange for reverse pickup (for eligible cases). Return shipping for valid cases is free of cost.
3.3 Non-Returnable Items
Certain products may not be eligible for return due to hygiene, customization, or policy limitations. Items returned without meeting the stated conditions will not be accepted.
4. Exchange Policy
We currently do not offer direct exchanges. If you need a different item or size, please request a return (if eligible) and place a new order separately.
5. Return Shipping Charges
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If the item is damaged, defective, or incorrect, return shipping is free.
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If the return is due to any other reason (e.g., change of preference), the customer will bear the return shipping charges.
6. Subscription Services
If any service or product is purchased under a subscription or recurring billing, cancellation and refund will be subject to the terms set by the respective service provider.
7. Contact Us
For any issues related to refunds, cancellations, or returns, please contact:
WORKRESOURCE AND SOLUTIONS IT PRIVATE LIMITED
📧 workresource764@gmail.com | 📧 info@pricezing.in
📞 +91-8377918009
🏢 Unit No. 148, Best Business Park, NSP, Pitampura, Delhi – 110034
8. Policy Updates
We reserve the right to update this policy at any time. Any changes will be posted on this page with an updated Effective Date.
9. Governing Law
This policy shall be governed in accordance with the laws of India. Any disputes will be handled as per the Terms and Conditions of the Site.